top of page

Return Policy

If you are not completely satisfied with your purchase, Beverlyhillxcollection.com is pleased to offer the highest standard of customer service. We’ll gladly accept returns for Beverlyhillxcollection.com products within 7 days from delivery date.

 

General Policy

 

- Item(s) must be returned in original condition and in original packaging including all original tags, any paperwork, manuals or accessories. Returned item(s) must be unopened, unused, not tried on, unaltered, and undamaged.

- Returning an item for any reason, please fill out our return form, found in the Contact Us section of our website, and submit it to us. We will review it and give you an authorized return number within 1-2 business days. It may take 3 to 10 business days from the date the package is received to be inspected.

- Customers are responsible for the additional costs associated with return.

- If returned items are not in the same condition as they were when sent, we will refuse or send the package back to you with shipping charge.

 

- Returned merchandise will receive a minimum 30% restocking fee, depending on the condition of the item(s).

 

- If the original order qualified for free shipping and promotional shipping, original shipping costs will be deducted.

 

- Original shipping fees will be refunded only if the item was shipped incorrectly or damaged. Otherwise, the cost of the return shipping will be deducted from your refund. We suggest shipping all returns using a traceable delivery method as we are unable to refund or replace without proof of delivery.

 

- Any claims for damaged, defected, wrong, or missing items must be submitted within 7 days from delivery date. It must be accompanied by a photo displaying the evidence of the claim. All of these claims can range from 1 to 7 business days to be resolved after claim is submitted.

 

- Return Credit will be issued after the inspection of returned item(s) is completed and always be issued to the same card to which they were originally charged.

 

- International or military installation (APO, FPO, MPO) returns, it must be made within 20 days from delivery date. You will be responsible for additional charges (handling, customs etc.)

 

Refused Package / Undeliverable as Addressed (Return to Sender)

 

- If you wish to have your order reshipped, there will be an additional payment needed for the cost of shipping.

 

- Unwilling or unable to pay for shipping, package will be treated as a regular return. A 10% restocking fee will be applied, and shipping cost are not refundable.

Ineligible Items for return

 

- Clearance items, Special Sale items, Promotional items, Special Order items.

 

- ALL Fashion Jewelries and Cosmetics are Final Sale.

 

- Any product that is opened, used, tried on, altered, and damaged by customers, missing pieces, and missing packaging materials.

 

Shipping Policy

  • We ship out over 80% of our orders within a 24-business hour time frame.

  • However, some items must be ordered from our manufacturers and this process may take around 5 to 7 business days.

  • Regular USPS Priority Mail orders will not be notified if the items will be delayed in less than 7 business days.

  • If you need the items before or on a SPECIFIC date please place a note in the comment section at the time of your order, and we will then notify you of the transit time if need be.

  • For both UPS and USPS ground shipping options, we will sometimes be required to change the shipping from one to another to the most efficient shipping method depending on various factors such as what kind of address you are shipping your items to and what is in your order.

  • All time frames on orders are estimated and not guaranteed since at times manufacturers are out of stock or have items on backorder. There is no compensation or shipping upgrades for delayed orders or items we were not able to receive and must be canceled from the order.

FREE SHIPPING

  • All Hair & Wig orders over $70 using standard shipping

  • No Promo Code needed

EXCLUSIONS

  • Discontinued final sale items (Doorbusters & Flash Sale)

  • Bulk orders

  • CAN NOT be combined with all other PROMOTION or COUPON

  • Doorbuster, flash sale, and last call item

  • For Hair only up to 9 lbs

SHIPPING DESTINATION

  • Continental U.S. 48 States Only (excludes all US APO/FPO/DPO Address, Alaska, Hawaii and U.S. Territories)

We are not liable for lost or stolen packages after they have been marked as ''delivered'' by the carrier.

Flat-rate & Free Shipping packages do not qualify to add, (signature required) at an additional cost. To ensure your package Priority Mail must be paid for and selected. You must then email sales@beverlyhillxcollection.com to add signature at an ​​​​​​​additional cost.

bottom of page